ServiceNow is a software platform which supports IT Service Management (ITSM). It helps automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines.
It focuses on service-orientation towards tasks, activities, and processes. It uses machine learning to leverage data and workflows to help modern enterprises become faster and more scalable. It offers the flexibility, power, and dependability to achieve the goals of incident and problem management.